Refund policy

Return & Refund Policy

At CosmoGlow, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase (order confirmation or receipt) is required

Returns are accepted only if the product or any of its components are defective, damaged, or not functioning as intended upon arrival.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Products that have been used or damaged by the customer
• Items returned without original packaging

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged or defective. Customers are also responsible to pay a 20% restocking fee to cover handling, inspection, and depreciation costs.

Order Cancellations

Orders can be cancelled within 12 hours of purchase. After this time, the order may already be processed and shipped.

Contact Us

If you have any questions about returns or refunds, please contact our support team:

Email: cosmoglowprojector@gmail.com